Terms of service

General Terms and Conditions
1 Provider and scope of application
The following terms and conditions apply to contracts that you (hereinafter referred to as "customer") conclude with the company
Silke Naumann Design International
Hahlentreppe 2,
CH-3210 Kerzers
via the company's website / online store. These GTC apply to both private and business customers.
2 Conclusion of contract

(1) The subject of the contract is the sale of goods.

(2) By placing the respective product on our website, we submit a binding offer to you.
(3) The contract is concluded via the online shopping cart system. As soon as you have entered your personal data and paid for the goods you have ordered in your shopping cart using the payment methods offered, the contract is concluded.
(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partially automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

3 Prices and payment
(1) The prices stated in the respective offers represent total prices. They include all price components including the applicable value added tax.

(2) The shipping costs incurred are not included in the purchase price. They can be called up via a correspondingly labeled button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you in addition, unless free delivery has been promised.

(3) The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.
4 Delivery, transport damage and returns
(1) Please note that we are not obliged to deliver the ordered goods if we have duly ordered the goods but have not been supplied correctly or on time. The prerequisite is that we are not responsible for the unavailability of the goods and that we have informed you of this circumstance without delay.

(2) We are only obliged to deliver from our stock of goods and the goods ordered by us from our suppliers. If working days are specified as deadlines, we understand this to mean all days from Monday to and including Friday, with the exception of public holidays.

(3) If you are an end customer, it is regulated by law that the risk of accidental loss and accidental deterioration of the goods sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

(4) If you are an entrepreneur, delivery and shipment shall be at your risk.
5 Warranty and revocation
(1) The statutory warranty rights apply.

(2) As a customer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you fail to do so, this will have a direct effect on your statutory warranty claims.

(3) In the event of defects, we shall provide warranty at our discretion either by rectification of defects or subsequent delivery. If the rectification of defects fails, you may, at your discretion, demand a reduction in price or withdraw from the contract. The rectification of defects shall be deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect or other circumstances indicate otherwise.

(4) The warranty period is one year from dispatch of the goods.
(5) The withdrawal period is 14 days.

6 Retention of title
The goods remain the property of the company until the purchase price has been paid in full

7. exclusion of liability
Under certain conditions, a so-called exclusion of liability applies to companies. This means that, according to the General Terms and Conditions, certain damages caused are not legally actionable. However, these provisions differ depending on the industry and must be defined as a matter of urgency when drawing up the general terms and conditions.

8. final provisions
(1) Swiss law shall apply to all legal transactions with us.

(2) The place of performance for all services arising from the business relationships existing with us and the place of jurisdiction shall be our registered office.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods and any other intergovernmental agreements shall expressly not apply.
(4) The use of the offers available on our homepage is possible for persons who are at least 18 years old.